Refund Policy

Last Updated: December 2024

This website serves as a platform that provides eSIM products and services from Saily, a leading eSIM provider. All purchases made through this website are fulfilled by Saily, and their refund policy applies to all transactions.

Important Note: While we facilitate the purchase process, all refunds are processed according to Saily's refund policy, as they are the actual service provider for the eSIM products you purchase.

Refunds for Non-Activated Data Plans

If the eSIM you have purchased has not been installed or the Data Plan has not been activated, you may request a full refund within 30 days of the purchase.

Refunds for Minimally Used Data Plans or Activated Data Plans

If you have installed the eSIM and activated the Data Plan, Saily will consider it as used, therefore, a full refund cannot be guaranteed. That being said, a partial or a full refund may be considered under the following conditions:

  • You were unable to use much of the data due to quality issues related to Saily.
  • The Data Plan has been activated, but the data remains mostly unused (>99% of the Data Plan left).

For more information about your eligibility, please refer to Saily's Terms of Service section 2.3.

How to Request a Refund

If you wish to receive a refund, the fastest and most direct way to begin is to submit a refund request through our website. We will then coordinate with Saily to process your refund according to their policy.

Contact Us: Please use our contact form or customer support channels to initiate your refund request. We're here to help facilitate the process with Saily. You can also contact Saily's support team directly for immediate assistance.

Additional Information

As an affiliate partner of Saily, we are committed to providing you with the best possible service and support. While we cannot guarantee refunds (as this is determined by Saily's policy), we will do everything we can to assist you throughout the refund process.

For questions about specific refund cases or to check the status of your refund request, please don't hesitate to contact our customer support team.