Equality, Diversity & Inclusion Policy

Travel eSIMple is committed to promoting equality, diversity, and inclusion (EDI) across all aspects of our business, including how we operate our website, engage with users, work with contractors and partners, and conduct ourselves as a business. We believe that a diverse and inclusive environment benefits our business, our users, and the wider community.

We are committed to treating all individuals — whether users of our platform, contractors, employees, or partners — with dignity and respect, and to ensuring that no one receives less favourable treatment on the grounds of any protected characteristic as defined by the Equality Act 2010.

This policy applies in addition to, and does not limit, our obligations under applicable equality legislation. We review this policy at least annually to ensure it remains effective and current.

This policy applies to:

• All individuals who work for or with Travel eSIMple, including employees, contractors, freelancers, consultants, and volunteers;
• Our interactions with users of travelesimple.com;
• Our relationships with affiliate partners, suppliers, and other third parties;
• The content published on our website, including reviews, comparisons, and editorial content;
• Our recruitment, selection, and engagement processes.

Compliance with this policy is mandatory for all individuals associated with our business. We expect our partners and suppliers to uphold similar standards.

Under the Equality Act 2010, it is unlawful to discriminate against, harass, or victimise a person because of any of the following protected characteristics:

• Age
• Disability
• Gender reassignment
• Marriage and civil partnership
• Pregnancy and maternity
• Race (including colour, nationality, and ethnic or national origin)
• Religion or belief
• Sex
• Sexual orientation

We also extend our commitment beyond the statutory minimum to include socioeconomic background, caring responsibilities, and neurodiversity. The Equality Act 2010 prohibits direct discrimination, indirect discrimination, harassment, and victimisation in relation to these protected characteristics.

Our EDI commitments are underpinned by the following principles:

• Equal treatment: We treat all individuals fairly and with respect, regardless of any protected characteristic.
• No discrimination: We do not discriminate, directly or indirectly, in any of our business activities or decisions.
• No harassment: We do not tolerate harassment, bullying, or victimisation of any kind, whether in our workplace, online interactions, or in the content we publish.
• Positive action: Where lawful under the Equality Act 2010, we may take proportionate positive action measures to address under-representation or disadvantage.
• Inclusive content: We are committed to ensuring that our website content is welcoming, relevant, and accessible to all travellers, regardless of background, identity, or ability.

Leadership: The leadership of Travel eSIMple is responsible for setting the tone from the top, championing EDI values, and ensuring that this policy is implemented effectively throughout the organisation.

All individuals: Everyone associated with Travel eSIMple has a personal responsibility to behave in a manner consistent with this policy, to treat others with dignity and respect, and to report any concerns about discrimination or harassment.

Content creators: Those responsible for producing website content, including reviews and comparison articles, are responsible for ensuring that content is inclusive, does not perpetuate stereotypes, and is accessible to diverse audiences.

We recognise that digital accessibility is a core component of our EDI commitment. We are committed to ensuring that travelesimple.com is accessible to users with disabilities, in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, and in line with our obligations under the Equality Act 2010.

Our specific accessibility commitments and known issues are detailed in our separate Accessibility Statement. We welcome feedback from users who experience accessibility barriers on our website and are committed to addressing such issues promptly.

We do not tolerate the design or implementation of digital barriers that would prevent users with disabilities from accessing our eSIM comparison services on equal terms with non-disabled users.

We are committed to ensuring that our recruitment and selection processes are fair, open, and free from discrimination. Our approach includes:

• Advertising opportunities in inclusive language and through channels that reach diverse audiences;
• Basing all selection decisions solely on relevant skills, experience, and ability to perform the role;
• Not asking candidates questions that could elicit information about protected characteristics at the application or interview stage;
• Making reasonable adjustments to the recruitment process for candidates with disabilities, as required by the Equality Act 2010;
• Offering feedback to unsuccessful candidates on request.

Any individual who believes they have experienced or witnessed discrimination, harassment, or victimisation in connection with Travel eSIMple is encouraged to report this as soon as possible. Reports can be made to us directly at contact@travelesimple.com.

All reports will be handled sensitively, promptly, and confidentially to the greatest extent possible. We will not tolerate retaliation against any person who makes a complaint in good faith.

If you are not satisfied with our response to a complaint, you may refer the matter to the Equality and Human Rights Commission (EHRC) or, where relevant, to an employment tribunal or civil court. Contact details for the EHRC are available at equalityhumanrights.com.

We are committed to monitoring the effectiveness of this policy and our EDI practices, and to making improvements where necessary. We will review this policy at least annually, or sooner in the event of significant changes in the law or our business operations.

We will consider the outcomes of any complaints or reports received in the course of the year as part of our review process, and will take appropriate remedial action where patterns of concern are identified.

If you have questions about this policy or wish to discuss an EDI matter, please contact us: