Privacy Policy
Last updated: December 2024
Welcome to Travel eSIMple. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services.
Please note: Travel eSIMple is a partner of Saily Inc. We help users discover and access eSIM services, but we do not directly provide telecommunications services ourselves. All eSIM-related services are delivered by Saily or their licensed partners. When using our services, your personal data may be processed by us and shared with Saily and other relevant third parties in accordance with this Privacy Policy.
1. Who We Are
Travel eSIMple is a brand that partners with Saily Inc., a U.S.-based provider of eSIM services. Our role is to help users easily compare and access eSIM plans across destinations. We act as a facilitator and marketing partner for Saily and are not a telecom provider.
Saily Inc. (330 N Wabash Ave, Chicago, IL 60611, USA) is the data controller for the provision and operation of the eSIM service. Travel eSIMple may collect limited personal data to support your interactions with our site and your usage journey, but the core service, billing, and technical delivery are managed by Saily.
2. What Data We Collect
We may collect and process:
- Contact data: Name, email address (when you sign up or contact us).
- Usage data: IP address, browser type, country, session time, and site behavior for analytics and support.
- Transaction data: Purchase history and plan details (via Saily's secure systems).
- Device information: Type, OS, and unique identifiers for usability tracking.
- Marketing preferences: Your opt-in status for our email communications.
Saily may require additional personal data, such as identity verification (passport, ID) for regulatory reasons, and they handle such data under their own privacy policy.
3. How Your Data is Used
We and our partner Saily use your data to:
- Facilitate access to eSIM plans and services.
- Process transactions and payments (handled by Saily).
- Support customer service and troubleshoot issues.
- Send updates or promotional emails if you opt-in.
- Improve the functionality of our website and services.
4. Who We Share Data With
Your data may be shared with:
- Saily Inc. – to fulfil the eSIM service and manage your account.
- 1GLOBAL Software – Saily's core technology provider for eSIM delivery.
- Third-party service providers – for email marketing, analytics (e.g., Google Analytics, Firebase), customer support (e.g., Zendesk), or payment processing (e.g., Stripe, PayPal).
- Law enforcement or regulatory bodies, where required by law.
When purchasing or using a data plan, your data may be shared with Saily, who acts as the principal service provider. Please refer to their Privacy Policy for additional details on how they handle your information.
5. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your data.
- Request correction or deletion.
- Withdraw consent.
- Object to processing.
- Request data portability.
You can make a request by contacting us at [email protected]. For requests related to eSIM service delivery, please contact Saily at [email protected].
6. Data Security
We and Saily implement robust security measures to safeguard your personal data, including encryption, secure servers, and access controls. However, no online platform is 100% secure, and we encourage users to exercise caution.
7. Data Retention
We retain your personal data only as long as necessary for the purposes described or as required by law. Saily may retain eSIM usage data for longer periods to meet legal, regulatory, or support obligations.
8. Cookies
Our website uses cookies to improve your experience, analyze traffic, and personalise content. You can control cookie usage via your browser settings. For more information, see our Cookie Policy.
9. Children's Data
Our services are not directed at users under 18. If we become aware that we have collected data from a minor, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified via our website or email. Continued use of our site and services constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, contact:
For questions regarding the eSIM service directly, please contact: