Accessibility Statement

Travel eSIMple is committed to ensuring that travelesimple.com is accessible to as many people as possible, including users with disabilities. We strive to make our eSIM comparison platform usable by everyone, regardless of ability, disability, age, or the technology they use to access the internet.

We believe that digital accessibility is a legal and ethical obligation. Under the Equality Act 2010, service providers — including website operators — are required to make reasonable adjustments to ensure that disabled people are not placed at a substantial disadvantage when accessing services compared to non-disabled people. This statement sets out how we are meeting those obligations.

This accessibility statement applies to travelesimple.com and its subdomains.

The Web Content Accessibility Guidelines (WCAG) 2.1 define requirements for designers and developers to improve accessibility for people with disabilities. The guidelines define three levels of conformance: Level A (minimum), Level AA (standard), and Level AAA (enhanced).

Travel eSIMple aims to conform to WCAG 2.1 Level AA. We are currently working towards full conformance and acknowledge that some areas of our website may not yet meet this standard. We are actively working to address known issues as detailed below.

We are aware of the following accessibility issues and are working to resolve them:

• Colour contrast (WCAG 1.4.3): Some text elements on comparison tables and pricing cards may not meet the minimum contrast ratio of 4.5:1. We are reviewing and updating colour choices across these components.
• Images and icons (WCAG 1.1.1): Some decorative images and flag icons may lack appropriate alternative text. We are auditing all images to ensure appropriate alt attributes are in place.
• Keyboard navigation (WCAG 2.1.1): Some interactive elements in our eSIM plan comparison tables may not be fully navigable by keyboard alone. We are refactoring these components to ensure full keyboard accessibility.
• Focus indicators (WCAG 2.4.7): Focus indicators may be insufficient or inconsistent in certain areas of the site. We are implementing a consistent and clearly visible focus style across all interactive elements.
• Mobile accessibility: Some elements may not reflow correctly on mobile viewports at 320px width in accordance with WCAG 1.4.10 (Reflow). We are addressing this as part of ongoing responsive design improvements.

We aim to resolve all known Level AA issues within 6 months of the date of this statement. If you encounter any accessibility issue not listed here, please let us know.

Accessibility of travelesimple.com relies on the following technologies working in conjunction:

• HTML5
• CSS3
• JavaScript (React)
• WAI-ARIA 1.1

We test our website using a combination of automated tools (including Google Lighthouse, axe DevTools, and WAVE) and manual testing. We aim to test compatibility with the following assistive technologies and browsers:

• NVDA screen reader with Google Chrome on Windows;
• VoiceOver with Safari on macOS and iOS;
• TalkBack with Chrome on Android;
• Keyboard-only navigation on Chrome, Firefox, and Edge;
• Browser zoom up to 200% on all major browsers.

We are committed to continuously improving the accessibility of our website. Our improvement programme includes:

• Conducting a full accessibility audit of travelesimple.com against WCAG 2.1 Level AA criteria;
• Incorporating accessibility requirements into our development workflow so that new features are built accessibly from the outset;
• Training our development and content teams on accessibility principles and best practices;
• Engaging with users who have disabilities to gather feedback on their experience of our website;
• Publishing updated accessibility statements as our conformance status improves.

We are working towards achieving full WCAG 2.1 Level AA conformance. We recognise this as an ongoing process rather than a one-time exercise.

We welcome feedback on the accessibility of travelesimple.com. If you experience any barriers to access or have suggestions for how we can improve, please contact us. We will endeavour to acknowledge your feedback within 5 business days and to provide a substantive response within 15 business days.

If you need information from our website in an alternative format — for example, a plain text version, a large print version, or a version in an alternative language — please get in touch and we will do our best to accommodate your request.

If you have raised an accessibility concern with us and are not satisfied with our response, you may escalate your complaint. The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Equality Act 2010 in Great Britain. If you are not happy with how we respond to your accessibility complaint, you can contact the EHRC:

You may also be able to report accessibility issues to other relevant bodies, such as the ICO where the accessibility issue relates to the use of personal data or discriminatory data practices.

If you are based in Northern Ireland, contact the Equality Commission for Northern Ireland at equalityni.org.