Important Notice
Travel eSIMple is providing the product of Saily .Saily is responsible for any inconveniences, service issues, or technical problems related to their eSIM service. Travel eSIMple acts as a reseller and cannot guarantee the quality or reliability of Saily's service.
Overview
In this article, we will cover some commonly asked questions regarding Saily data plan management. Understanding how your data plan works will help you make the most of your Saily eSIM service and avoid any unexpected issues during your travels.
What happens to the unused data after the validity period?
Once the validity period is over, your plan and any data that might have been left expire. This means you cannot carry forward unused data to a new plan or extend the validity period. It's important to use your data within the specified timeframe to get the full value of your purchase.
When can I activate my data plan?
You can install and activate the eSIM within 30 days of purchase. The data plan will be activated automatically as long as you make sure that your Saily eSIM is installed prior to your trip. This gives you flexibility to prepare in advance while ensuring your service is ready when you need it.
When does my eSIM data package start?
If you install your Saily eSIM prior to your trip, your Saily eSIM data package will start working automatically as soon as you land at your destination. The system detects your location and activates the appropriate data plan, so you can start using the internet immediately without any manual configuration.
How do I check my remaining data?
You can check your remaining data through the Saily mobile app or by logging into your account on the website. The app provides real-time updates on your data usage, showing both used and remaining data in an easy-to-read format. This helps you monitor your consumption and plan accordingly.
What happens if I run out of data?
If you run out of data before your validity period ends, you can purchase additional data packs to continue using the service. These add-on packs are available in various sizes and can be purchased directly through the Saily app. The additional data will use the same validity period as your original plan.
Can I pause or suspend my data plan?
Currently, Saily data plans cannot be paused or suspended once activated. The plan will continue running until the validity period expires or all data is consumed. If you need to temporarily stop using the service, you can disable the eSIM in your device settings, but the plan will continue counting down.